New Zealand Community Street Reviews

Source: New Zealand Land Transport

This is a recommended standard procedure for gaining pedestrian perceptions of particular walking environments. It is a user satisfaction survey that gives useful and detailed information. It combines an audit process, which provides a list of defects, with rating scales that indicate the level of service perceived by the users and the relative importance of fixing the defects identified.

The results can be fed into a free spreadsheet that will calculate a level of service ratings.

For full details and to download the procedure, visit the Level of Service website.

This survey method is also being used to collect data to research the relationship between user ratings and physical design characteristics and operational variables.

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